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Panera Bread Fires Employee Who Wrote Insult on Customer’s Receipt

Panera Bread Fires Employee Who Wrote Insult on Customer’s Receipt

A Panera Bread in Georgia has fired an employee after she wrote “add watermelon for this stupid b----” on a customer’s food order. What are your morals? What does Panera Bread stand for?” the victim, Karensa Harris told a local Atlanta news station.

Harris immediately went to a manager, who said he’d speak with the employee and then offered to remake her salad. Harris felt the situation was not handled appropriately, so she reached out to the company’s corporate office and posted a photo of the receipt to Facebook, prompting a response from the chain.

“At Panera, we have a zero tolerance policy for this kind of behavior and the associate has been terminated as a result of this situation,” posted in response. “We are focused on fostering a warm and welcoming environment for everyone, and this incident is not indicative of the way that we treat our guests.”

The ex-employee, 20-year-old Toriana, told WSB-TV Atlanta she admits she was unprofessional in her actions that day. She alleges that the customer had degraded her following confusion over how to ring in Harris’ order.

“She said, ‘Do you understand? Are you stupid?’ At that point, I felt like, OK I’m not stupid. I’m not imcompetent,” she told the news station. “I’m new and I didn’t know how to provide her the things she wanted and the way she wanted them.”

Toriana says that if she could the mistake back, she would. She continued, “I do not want to represent Panera that way. That is not the way they trained me. I’m not that way. There is no excuse to write that on a ticket.”

The television station contacted Harris, who claims she never degraded the worker but is happy that she was fired. “I feel like if I didn’t use social media as my platform,” she explained. “I don’t feel like I would have been heard.” She also says she won’t revisit Panera Bread for another Strawberry Poppyseed Salad with Chicken (add watermelon, no strawberries) — so here are the 50 best summer salads for when you don’t feel like cooking.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Manhattan ‘Drybar’ Facing Blowout After Customer Spots Racist Insult On Her Receipt

NEW YORK (CBSNewYork) — An Astoria woman says she was stunned to see herself described as a disparaging term on a receipt at a Manhattan salon.

Briana Tae was all smiles with her friends during their NYU Nursing School pinning ceremony on Tuesday morning, doing her best not to let the upsetting incident at the Drybar in Murray Hill overshadow her special day.

“I wanted this day to be really special,” Tae said. “I saw that, and I couldn’t let it go.”

What she saw Monday night was an offensive insult scrawled on a slip meant to be passed between workers at the business. Under the category “Description of Client” one of the employees wrote a derogatory phrase which is disparaging to people of Asian descent.

Picture of Drybar receipt Briana Tae says was scrawled with a racist term. (credit: CBS2)

“She doesn’t know who I am, and that’s what she chose to identify me as,” Tae said.

Tae says she confronted the employee directly, and says the woman didn’t understand why she was so upset.

“That word is pretty much congruent to the ‘n-word’,” Tae said. “Very offensive.”

When CBS2’s Jessica Layton paid the east side salon a visit on Tuesday, the manager refused to answer questions. Meantime, Tae took to social media to share her experience. Most people posted that they were appalled. Some said one person’s actions shouldn’t define a company, while another person dismissed her complaints as “a millennial being offended.”

Drybar responded to the post, saying “it’s very serious to us” and asked Tae to reach out. Late Tuesday afternoon, someone from the company’s corporate office told CBS2 the employee involved in the situation was no longer working there. The spokeswoman says they have zero tolerance for racism, and workers will have additional training on their zero-tolerance policy.

Tae says she wasn’t looking for anyone to be fired, or for any money.


Watch the video: Panera Bread Case Study (November 2021).